Coronavirus Preparedness & Response

Important Information about COVID-19

 

At Timberland Bank, we are focused on supporting you, our employees and our community during the evolving public health situation surrounding COVID-19, the new coronavirus. The resources below contain important information on COVID-19 that you may find helpful as we navigate through this uncertain time.

In an effort to limit customer and staff exposure to the coronavirus, access to Timberland Bank branch lobbies will be restricted effective March 18, 2020. Customers may continue to use drive through facilities in addition to Automated Teller Machines (ATM’s), night deposit facilities and online banking channels to transact business. The suspension of lobby access at all Timberland Bank locations is to assist in restricting the spread of the coronavirus – commonly referred to as COVID-19.   Timberland Bank will be restricting access to the lobbies of all of its branch offices. 

SBA Disaster Relief Lending

The Small Business Administration is offering designated states and territories low-interest federal disaster loans for working capital to small businesses experiencing substantial economic hardships as a result of the COVID-19. For more information, please contact the SBA's Disaster Assistance Customer Service Center at 1-800-659-2955, or email disastercustomerservice@sba.gov.  

 

Resources

Access to Timberland Bank

Access to Timberland Bank branch lobbies will be restricted effective March 18, 2020.  Customers may continue to use drive through facilities in addition to Automated Teller Machines (ATM’s), night deposit facilities and online banking channels to transact business. The suspension of lobby access at all Timberland Bank locations is to assist in restricting the spread of the coronavirus – commonly referred to as COVID-19.  

If you need to access a safe deposit box, require special assistance with a financial matter, or want to schedule a loan appointment please call us at 1-800-562-8761.

Timberland Bank is following the guidance of the World Health Organization, Centers for Disease Control and Prevention, and state and local authorities. 

We are committed to serving our communities as a trusted financial partner, especially during these uncertain times. We encourage you to use the drive through facilities available at most Timberland Branches as well as online and mobile banking resources to access accounts. Timberland Bank Drive-ups, ATMs, night deposits and online banking services will remain available. Additionally, Timberland Bank staff will continue to be available via phone and email to assist customers. 

Thank you for your cooperation in helping us protect our customers and staff during the current Coronavirus outbreak.

 

Alternatives to In-Person Banking

  • Online and Mobile Banking services are available and allow you to perform many banking transactions from your home or office, including depositing checks, transferring funds, checking balances and more.
  • 24-Hour Phone Banking allows you to access account balances, get a list of transactions that have cleared your account, transfer funds between both deposit accounts and loans and more. Simply Dial 1-877-805-6705 and follow the prompts to make account transactions and inquiries.
  • Our Customer Service Representatives are available to assist with your banking needs or questions you may have via phone at 1-800-562-8761. 
  • Drive-Up Banking is available at most Timberland Bank locations.
  • Night Deposit Boxes are available at all Timberland Bank locations.
 
 

Additional Resources

Coronavirus Scams

As we have seen in the past, major news events can become an opportunity for scam artists and criminals. The coronavirus is no different. International agencies are reporting a rise in COVID-19 related scams. Three of the most common types of scams are:

  1. Phishing Scams: Cyber scammers may pose as legitimate organizations, like the Center for Disease Control (CDC) or World Health Organization (WHO), and distribute fraudulent mass emails that contain malware or attempt to obtain personal information or login credentials.
  2. Social Engineering: Increased caution should be exercised when donating to causes tied to COVID-19 relief, as criminals are known to exploit charitable individuals and seek donations to fraudulent causes.
  3. Non-Delivery Scams: Scammers are advertising medical supplies to be used to prevent/protect against COVID-19, like medical masks, gloves, disinfectant, etc. Criminals will demand upfront payments or initial deposits then disappear with the funds without completing the delivery.

For more information on current scams, please visit the Federal Trade Commission’s website.

 

FBI Reports Rise in Fraud Schemes Related to the Coronavirus Pandemic

The FBI is giving consumers advice on how to protect themselves from scammers who are leveraging the COVID-19 pandemic to steal money, personal information, or both. View the full press release here. 

 

Reliable Sources

There is a great deal of misinformation relating to COVID-19 and it is important to rely on credible sources, like: