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COVID-19 Response

Important Information about the Coronavirus

At Timberland Bank, we are focused on supporting you, our employees and our community during the evolving public health situation surrounding COVID-19, the new coronavirus. The resources below contain important information on COVID-19 that you may find helpful as we navigate through this uncertain time, including business resources, alternatives to in-branch banking, and current scams related to COVID-19.


Lobby Access Restricted 

Access to Timberland Bank branch lobbies will be restricted in accordance with Washington State's COVID-19 response plan. Customers may continue to use drive through facilities in addition to Automated Teller Machines (ATM’s), night deposit facilities and online banking channels to transact business. 

If you need to access a safe deposit box, require special assistance with a financial matter, or want to schedule a loan appointment please call us at 1-800-562-8761 or contact us online. 

We are committed to serving our communities as a trusted financial partner, especially during these uncertain times. We encourage you to use the drive through facilities available at most Timberland Branches as well as online and mobile banking resources to access accounts. Timberland Bank Drive-ups, ATMs, night deposits and online banking services will remain available. Additionally, Timberland Bank staff will continue to be available via phone and email to assist customers. 

Thank you for your cooperation in helping us protect our customers and staff during the current COVID-19 outbreak.



Business Resources

In addition to traditional SBA lending programs, the CARES Act created several new, temporary programs to address the economic challenges facing small businesses during the COVID-19 outbreak. These programs include: the Paycheck Protection Program (PPP), Economic Injury Disaster Loan Emergency Advance (EIDL), SBA Express Bridge Loans, and SBA Debt Relief. To learn more about each option, please visit the SBA's websiteClick here for coronavirus recovery information in languages other than English. 

PPP Loans

The SBA implemented the Paycheck Protection Program (PPP) to provide small businesses with the resources needed to maintain payroll, hire back employees who may have been laid off, and cover applicable overhead costs. A fundamental part of the program’s enacting legislation dealt with forgiving a portion, or all of, the amount borrowed if funds were used for allowable expenses during a certain period of time.  

We want you to be aware that guidelines governing forgiveness may change, and encourage you to monitor legislative actions and additional SBA amendments to current PPP guidelines at www.sba.gov and www.treasury.gov. 
Recently, the SBA and Treasury Department announced they had released certain information about PPP borrowers. Timberland and the banking industry, in general, were not in favor of the release of this data. We wanted you to be aware of the action taken by the agencies and have included below a listing of key information that was released:
  • For loans of $150,000, or more – business name, business address, NAICS code, zip code, demographic data, information on non-profits, number of jobs supported, lender name and the range a borrower’s loan amount is in based on the following ranges:
    $150,000 - $350,000
    $350,000 - $1 million
    $1 million - $2 million
    $2 million - $5 million, and
    $5 million - $10 million
  • For loans below $150,000 the agencies will not release business names but will report loan totals aggregated by zip code, industry, business type and by various demographic categories. 

SBA Disaster Relief Loans

The Small Business Administration is offering designated states and territories low-interest federal disaster loans for working capital to small businesses experiencing substantial economic hardships as a result of the COVID-19. For more information, please visit the SBA's Disaster Loan Assistance website or contact the SBA's Disaster Assistance Customer Service Center by phone at 1-800-659-2955, or by email at disastercustomerservice@sba.gov.  

COVID-19 Scams

As we have seen in the past, major news events can become an opportunity for scam artists and criminals. The coronavirus is no different. International agencies are reporting a rise in COVID-19 related scams.

Economic Impact Payments 

The IRS began sending Economic Impact Payments (EIP) the week of April 15. We encourage our customers to check online banking transactions to see if their EIP has been processed. The IRS plans to mail a letter 15 days after the payment was sent containing information about how the payment was made and how to report a missing payment.

Learn more about Economic Impact Payments 

Alternatives to In-Person Banking

  • Online and Mobile Banking services are available and allow you to perform many banking transactions from your home or office, including depositing checks, sending payments, transferring funds, checking balances and more.
  • 24-Hour Phone Banking allows you to access account balances, get a list of transactions that have cleared your account, transfer funds between both deposit accounts and loans and more. Simply Dial 1-877-805-6705 and follow the prompts to make account transactions and inquiries.
  • Our Customer Service Representatives are available to assist with your banking needs or questions you may have via phone at 1-800-562-8761. 
  • Drive-Up Banking is available at most Timberland Bank locations.
  • Night Deposit Boxes are available at all Timberland Bank locations.

How to Make a Mobile Deposit

Deposit checks into your personal accounts anytime, anywhere using a smartphone or web-enabled mobile device! Mobile check Deposit is secure and easy to use.

  1. Enroll in Online Banking and download the Mobile Banking App in the Apple or Google Play app stores.
  2. Sign into your mobile app and select ‘deposit’. First time Mobile Deposit users will be prompted to enroll in Mobile Deposit. Once enrolled, click ‘make a deposit’.
  3. Enter the amount of the check and select which account you would like to deposit into.
  4. Endorse your check and write, for mobile deposit at Timberland Bank only.
  5. When prompted, take a photo of the front and back of your check.
  6. You will receive an email notification from customerservice@timberlandbank.com when your mobile deposit has been successfully submitted and received by Timberland Bank.
The daily deposit limit is $3,500.00. Mobile Deposits are subject to review and Timberland Bank reserves the right to modify the limit. Checks deposited after 3:00 PM will be deposited the following business day. 

Make an Online Loan Payment from an External Source

Timberland loan customers can make a loan payment from an external source such as another financial institution. If you have questions or need assistance, please call our Loan Servicing Department at 1-800-562-8761.
  1. Click PAY NOW to begin Enter the last five digits of your account number, your name, and the amount of the loan payment
  2. Follow the prompts on the remaining tabs and confirm your payment
  3. Your loan payment will be processed and posted to your account within two business days