It is our pleasure to share some of the reports our customers have provided following their banking experience at Timberland Bank.
"It feels like family there..."- Grays Harbor County
“I loved doing business with this bank.” - a customer at our Hoquiam branch
“Your employees Dannette and Jon made my choice easy. Jon was knowledgeable, friendly and patient. He answered all my questions. Dannette was the first person at the branch I spoke with. She should have credit for making my decision to bank with Timberland.” - a customer at our Downtown Aberdeen branch
"It feels like family at there. Lillian opened my account. She is the sweetest young lady and the best!" - a customer at our South Aberdeen branch
"Outstanding service..."- Kitsap County
“I would like to recognize one of your employees working at the Poulsbo branch for outstanding service: Miss Casey, a Customer Service Representative. Recently, I had my credit/debit card numbers somehow stolen and the very same day some person in New York was attempting to use my card at a half dozen places while I was attempting to withdraw cash from the ATM. When the machine ate my card, I went in the bank and told Casey about the incident.
She immediately looked into my checking account and contacted the fraud department. For the next 20 minutes she made phone calls, filled out paperwork, and ordered a new card for me without any hesitation whatsoever. She knew exactly what to do and who to contact. Her calm demeanor and professional attitude made me feel more at ease since to me, this was a panic situation, but Casey came to the rescue. Thank you, Casey!" - a customer at our Poulsbo branch
"I will recommend Timberland to everyone..."- Lewis County
"I have been continuously impressed by the staff and will recommend Timberland to everyone." - a customer at our Toledo branch
"Being a 'small' local bank with friendly staff was probably my #1 reason for choosing Timberland Bank. Katie was very courteous, knowledgeable and helpful. I was very impressed by Katie. She deserves recognition." - a customer at our Toledo branch
"Lisa was willing to help us with all of our needs. Very professional and friendly. We left feeling that she cared about us." - a customer at our Winlock branch
“I am 70 years old and a lifetime resident of Lewis County. When I was six years old, my grandmother gave me $5 to open a savings account in a local bank (at the time). As I got older, I opened a checking account. Then, along came this nice young lady... which meant I needed a home for this lady and a home loan. Then came a safety deposit box and eventually a small business loan. Two little helpers at the dinner table meant a savings account for college. They also eventually got checking accounts and of course, we now have to get something for the grandkids. This probably sounds great, but over the 60+ years of doing business with this bank, it consolidated with another bank. Then was bought out by another bank, then eventually traded to yet another bank. It got to the point that I no longer knew who I was dealing with and I became a number in a corporate office in some far off land.
I know that computers and ATMs have replaced many things that tellers used to do, but they haven't replaced me yet and I am old fashioned. I like to talk to real people.
So, one day I walked down the street in Winlock to Timberland Bank. And guess what I found? Real People. Real people that cared about their customers, their families, their friends and their community. Thank God! A bank like the good old days where they call you by your name and where you can get a free cup of coffee.
Thanks again for being a friendly, hometown bank and having the quality people like you do working for you." - a customer at our Winlock branch
“Drive-thru is usually very fast. Plus, they always give my pups double dog treats. So my dogs give them 5 stars!” - a customer at our Chehalis branch
"If you're looking for a great bank, this is it..."- Pierce County
"Bonita was polite, kind and helpful to me at the age I am. I got a good plan. I like it." - a customer at our Bethel Station branch
“Awesome, friendly service, been banking here for 13 years. I love them!” - a customer at our Bethel Station branch
“Switched to Timberland and have never looked back. I get great rates on my checking account, ATM fees paid every month back to me, and their customer service is second to none (One number, no phone trees, instant human contact). If you're looking for a great bank, this is it.” - a customer at our Bethel Station branch
“Staff is always helpful and professional. As a longtime customer I can recommend Timberland Bank without hesitation.” - a customer at our South Hill branch
“Had fraud on my account they helped right away. I would not bank anywhere else.” - a customer at our South Hill branch
"Everyone was so friendly, like they knew you for years." - a customer at our Tacoma branch
"Excellent service and helpful advice..."- Thurston County
"Kim was very friendly and there to help me out with every question I have (5 stars for her)." - a customer at our Olympia branch
“Timberland and specifically this branch has been incredibly helpful for me. I've gone through a lot with them including a wedding and even moving to a different country. They give excellent service and helpful advice when asked.” - a customer at our Olympia branch
"Wonderful and knowledgeable!"- King County
"Yohana is wonderful and knowledgeable! Great staff member!" - a customer at our Auburn branch
"Wonderful service!" - a customer at our Auburn branch